1. Collecting Personal Information

 

We collect the following types of personal information to provide, improve, and secure our services:

a) Device Information

• Examples: IP address, browser type, device type, operating system, time zone, cookie data, browsing behaviour, and how you interact with our website

• Purpose: To optimize website performance, enable core functionality, perform analytics, personalize the user experience, and ensure security

• Source: Automatically collected through cookies, log files, web beacons, tags, and pixels

 

b) Order Information

• Examples: Name, billing address, shipping address, email address, phone number, and payment details (processed securely through third-party payment gateways)

• Purpose: To process and fulfill your orders, arrange shipping and delivery, provide invoices and confirmations, detect and prevent fraudulent transactions, and communicate order-related updates

• Source: Collected directly from you during checkout or when placing an order

 

c) Customer Support & Communication

• Examples: Email correspondence, phone conversations, WhatsApp messages, social media direct messages, and feedback provided through forms or surveys

• Purpose: To provide timely customer support, respond to inquiries, resolve issues, improve our products and services, and ensure overall customer satisfaction

• Source: Collected directly from you when you contact us through any communication channel

 

d) Usage & Analytics Data

• Examples: Pages visited, time spent on the website, referral source (how you arrived at our site), clicks, browsing patterns, device identifiers, and interaction with marketing campaigns

• Purpose: To understand customer behaviour, analyse website performance, improve user experience, enhance product offerings, and measure the effectiveness of our marketing efforts

• Source: Automatically collected through analytics tools (such as Google Analytics), cookies, pixels, tags, and similar technologies

 

 

2. How We Use Your Information

We use the personal information we collect to operate effectively and provide you with the best experience. Specifically, we use it to:

• Process Orders and Payments – To confirm, fulfill, and deliver your purchases securely.

• Provide Customer Support – To respond to inquiries, resolve issues, and ensure customer satisfaction.

• Improve Website Functionality & User Experience – To analyse browsing behaviour, enhance usability, and develop better products and services.

• Comply with Legal Obligations – To meet requirements under applicable laws, regulations, and tax obligations.

• Communicate Offers and Updates (only if opted in) – To send promotional messages, newsletters, and updates tailored to your preferences.

• Detect and Prevent Fraudulent Activity – To ensure the safety and integrity of transactions and protect against unauthorized use.

 

 

3. Sharing Your Information

We respect your privacy and only share your personal information with trusted third parties when necessary for business operations. These include:

• WIX – Our e-commerce platform provider that hosts our online store, processes transactions, and securely manages payments.

• Logistics Partners – To arrange packaging, shipping, and delivery of your orders.

• Third-Party Apps & Services – Tools such as review platforms, email service providers, and loyalty programs that may access limited data required to perform their functions.

• Legal Obligations – When required to comply with applicable laws, regulations, or lawful government requests.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

 

 

4. Payment

We use Razorpay as our trusted payment gateway to securely process your transactions.

• Security Standards – All payment data is encrypted and handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

• No Card Storage – Razorpay does not store your card details on its servers.

• Third-Party Terms – By using Razorpay for payment, you also agree to its applicable Terms & Conditions and Privacy Policy.

 

For more information, please review Razorpay’s Terms & Conditions and Privacy Policy 

 

 

5. Retention of Data

We retain your personal information only for as long as necessary to:

• Provide you with our products and services

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, tax, and regulatory obligations

• Resolve disputes and enforce agreements

 

You may request deletion of your personal information at any time by contacting us at info@anyracosmetics.com. Please note that we may be required to retain certain information if mandated by law or for legitimate business purposes such as fraud prevention or record-keeping.

 

 

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access Your Data – Request a copy of the personal information we hold about you.

• Request Correction – Ask us to update or correct any inaccurate or incomplete information.

• Request Deletion – Request that we delete your personal data, subject to legal or contractual obligations.

• Withdraw Consent – Withdraw your consent for marketing communications or other optional data uses at any time.

To exercise any of these rights, please contact us at:

info@anyracosmetics.com

+91 81693 77136‬‬‬‬‬‬‬‬

We will respond to your request in accordance with applicable data protection laws.

 

 

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and optimize our website. Specifically, we use them to:

• Maintain Sessions – Keep you logged in and remember your preferences.

• Analyse Behaviour – Understand how visitors interact with our website to improve functionality and performance.

• Enhance Functionality – Provide features such as saved carts, personalized recommendations, and smoother navigation.

You can disable or manage cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

 

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8. Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to safeguard your data, we cannot guarantee absolute security. By using our website, you acknowledge and accept this risk.

 

 

9. Children

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information immediately.

If you believe a minor has provided us with personal information, please contact us at info@anyracosmetics.com so we can take appropriate action.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically to stay informed about how we are protecting your information.

 

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:

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Email: info@anyracosmetics.com

Phone: +91 81693 77136‬‬‬‬‬‬‬‬

Mailing Address:

Anyra Cosmetics LLP

104/F, 1st Floor, Zee Shaan Corporate Park, M. G. Road, Vile Parle East, Mumbai-400057, Maharashtra, India

 

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Thank you for placing your trust in Anyra Cosmetics. We are dedicated to safeguarding your privacy with the same care and attention that we give to your skin.